Finding an Ottawa plumber that fits your needs can be a much simpler task if you aren’t armed with the right questions when you set out to interview potential plumbers. Don’t wait until an emergency happens to find an Ottawa plumber, take a few precautionary steps now and ask the right questions in order to find the right plumber to fit your household needs.
If you’re not sure where to start looking for an Ottawa plumber, your local hardware store can be a good resource. Also, ask your friends, family, realtor and contractor, anyone you would trust for a recommendation. Once you’ve compiled a list of Ottawa plumbers, call them. When you call the plumbers pay close attention to their customer service. Take note if someone answered the phone. Were they accommodating? What was the experience like? Customer service on the phone can be a good indication as to how a company is run. The phone call is the first step in finding the right Ottawa plumber for you. Next, ask the following 15 questions. This may seem like a laborious process, but it will save you time and money when it comes time to needing a plumber.
- Are you a licensed plumber and qualified to do business in the Ottawa area?
- Are you insured in Ottawa?
- Are all of your employees licensed and insured?
- Generally speaking, what is your response time to an emergency plumbing situation?
- Do you provide, weekend, holiday and evening service? What about 24 hour service?
- Do you charge by the hour or by the job?
- Do you charge for travel and drive time?
- Do you have other service charges?
- Do you charge overtime?
- Are your company vehicles fully equipped with plumbing emergency repair tools?
- What is your labor and parts guarantee?
- Do you have a website?
- Are you a member of the better business bureau?
- Do you have a list of references?
- Wil, you provide options for different plumbing materials?
These 15 questions are all fair to ask to your potential Ottawa plumber. Use your judgment, if you don’t like their answer to the first few questions move on to the next plumber. Don’t waste their time and yours by going through all 15 questions. The main goal with this list is to ensure you hire someone who is qualified to work on your home, and to find a plumber that meets your needs. This process may seem a little daunting now, but if you put in a little extra effort now you’ll be relieved you know who to call when a plumbing emergency does happen. A little work can go a long way.
